Reserve Your Party Today! Call Us at (360) 573-0433

FREQUENTLY ASKED QUESTIONS

QUESTIONS ABOUT SCHEDULING, RESERVATIONS AND CANCELLATIONS

I have 13 children coming to the party.  Why can’t I have a Classic Party and pay a per child fee for the two extra children?

In order to give all our customers the best possible service, all parties with more than 11 children in attendance require two Courtesy Crew Members because there is more set-up to do  and more clean up and take down following the party.

Do you count babies in the party count and what about my teen-ager?

Toddlers are counted if they are walkers.  Infants are not included in the party count.

Teen-agers are included in the attendance count for parties of teens.  Teens 16 and older are considered adults for parties of children 12 and younger.

It’s my child’s first birthday.  There’s going to be more adults than children.  Is that ok?

Sure!

What if I want host a party longer than two hours?

We are happy to accommodate longer parties.  However, the cost is the same as booking two parties.  When you reserve your party time; you will schedule two party slots together.  The upside is that you gain an extra half hour – so you are actually renting our facility for four and a half hours instead of just four hours.

Can we rent KIDSPACE the Party Place during the week?

Not at this time.

Do you rent your facility to groups?

Absolutely.  The prices are the same.

What if I need to cancel or reschedule my party?

Parties may be rescheduled up to two weeks prior to the birthday party without any additional charges.  Parties rescheduled within one to two weeks of the party will have to pay a $25 rescheduling fee. Parties may not be rescheduled less than seven days prior to the reservation.

Reminder: Deposits are nonrefundable.

 

QUESTIONS ABOUT THE PARTY

Why don’t you provide table goods and someone to lead the party?

KIDSPACE the Party Place caters to families who are looking for a family party experience without having the celebration in their own home.  No one knows your child better than you.  We provide a beautiful facility for you to host your child’s dream party without the fuss and muss of having it in your own home.

What does the KIDSPACE Courtesy Crew do at the party?

The KIDSPACE Courtesy Crew will be available to answer questions, offer assistance if needed, and help you keep the party rolling.

How can I be sure the facility is clean and sanitized?

KIDSPACE has a very stringent daily cleaning regimen.   In addition, before each party all the mat surfaces, table tops and chairs are sanitized with a disinfectant.  Hand sanitizer is always available for all guests to use.

Are shoes and socks allowed in the gym?

Shoes are NOT allowed in the gym or in the boat.  Socks are recommended for both areas.

Can the children play inside and outside at the same time?

Yes, as long as there is adult supervision in both places.

Who is in charge of supervising the children during the party?

You are responsible for supervision.  If you’re not sure what’s allowed and what’s not you can ask the Courtesy Crew Member for an explanation.

 

QUESTIONS ABOUT FOOD

Do you have an oven, stove, refrigerator or freezer?

We have a refrigerator, freezer and a microwave oven.  We do not have a stove top or oven.

Can I serve a meal?

We do not have food restrictions.  However, keep in mind that serving a meal is time consuming and children would much rather play than eat.  Simple finger foods seem to work the best and are the most satisfying.

Can we have pizza delivered?

Yes!

Can we bring refreshments for the adults?

Sure!  However, we do NOT allow alcoholic beverages of any kind, under any circumstances in the building, outside or in the parking lot.

 

QUESTIONS ABOUT GAMES AND ACTIVITIES

Can we have a piñata at the party?

Absolutely.  We have an inside and an outside place to hang a piñata.

Can I hire an entertainer to come to the party?

Absolutely!  Just remember to schedule your time accordingly.

Can we bring balloons?

Yes!

We want to celebrate with silly string and confetti.  Is that allowed?

Unfortunately not; we do not allow any activities that requires special or additional clean up.

Do you allow pets?

We do not allow pets inside the facility, except dogs for the disabled.

 

QUESTIONS ABOUT THE END OF THE PARTY, CLEAN-UP AND PAYMENTS

Why do the play areas have to close 10 minutes prior to the end of the party?  Isn’t it a two hour party?

It is a two hour party.  We close the play areas as a help to the parents.  It takes the little ones a few minutes to wind down and gather their belongings and the children are often reluctant to leave.  By closing the play areas, we make life easier for the adults.

How much clean up do I have to do after the party?

None.  Our courtesy crew will take care of the clean-up!  That’s one of the reasons why you’re having your celebration at KIDSPACE the Party Place!

When do I pay the balance of my party fees?

You will pay them to your Courtesy Crew member at the party.  We accept cash and all major credit and debit cards.

Can I tip the Courtesy Crew members?

Absolutely!

 

QUESTIONS ABOUT SMOKING

I have family members that smoke.  Where can they smoke?

Smoking is NOT allowed on the property or in the parking lot.  If someone needs to smoke they may go across the street.

 

Celebrate Your Birthday Party With Us

 

Reserve your birthday party today!